lawyer in columbus ohio

I was back reading the book, Think and Grow Rich by Napoleon Hill, and I can not tell you how awesome these self-help classics again!

Among other fascinating sections, says Hill, "among the ten leading causes of failure in leadership."

Lawyer In Columbus Ohio

"Reluctance to make this humble service" is what caught my attention and I was immediately transported back to Columbus, Ohio, where I have been training hundreds of people in customer service a large company.

Some of these peopletrue outsider, had no interest either as a customer service representative, because I really and truly despises, to help others.

This came out as we were implementing the call path for my service, which has a line in it, which is probably more effective in achieving the listeners:

"Sure, I'll gladly help you!"

"I can not say that," said some of my interns.

"Why not?"

"Why that rings false!"

"Why?" I asked, knowing full well that the line wasis shown in millions of calls to the sites of my clients'.

"Why not me, I would not say that -. That's all"

And we went around and around until I have an epiphany that I had shared with these people reluctant immediately. I said:

"The only reason it seems wrong, if you really do not want to help, if you're not happy, it would be!"

This was a great moment, because none of the trainees could dispute the fact we had a sort of foundation of truth.

Aborrow from the Hill, they could not get comfortable humble service, were so full of himself.

If you feel that way, and dealing with customers directly, not at all a favor, too: his resignation as soon as possible!

It 'impossible to satisfy more customers, if you are only required to self-service.

You can make them a Humble?